How do I request past or lost orders?

Please visit our order recovery page to request past or lost orders.

I bought the wrong item. What can I do?

If you bought the wrong item, do not access it. Contact us via the "contact us" tab. Accessing the digital item will timestamp your IP address, making exchanges or refunds impossible.

Why can’t I view my order from my phone?

Some phones may not support certain file formats. We recommend using a PC and Adobe Acrobat Reader. If issues persist, feel free to contact us.

Why do I have to register?

Registration grants automatic access to your orders. You can recover orders here.

How do I access my order?

After payment, a window will display download links. You'll also receive an email with the links. Check your spam folder if needed.

When should I expect my delivery?

Upon payment completion, you'll receive download links. Check your email, including spam folders, for further instructions.

My test only has 20 questions and your guide has 60 answers, WHY?

Tests may draw from a large question pool. We provide answers to ensure your success. Answers may not be in order.

Do you offer an affiliate program?

To become an affiliate, fill out an application with us here. Earn commissions for directing visitors to our site.

Payment Questions

For security, all customers must have a verified PayPal account. Violations result in a refund and order delay. Address verification may be required.

• Seizure of registered account with www.fematestanswer.com
• Freeze of material delivery and/or reissue
• Cease of communication, except through financial institute
• Legal recourse and/or collections
• Permanent ban from www.fematestanswer.com

Military and First Responders Discounts

Email us a copy of your state photo ID and service ID at contact@fema-study.com. Approved discounts will apply automatically.

Payment Questions

For further information, refer to our Terms of Service.

For all other inquiries, email Contact@Fema-Study.com.